| Summary | ||||||||||||
| Dynamic and creative Business Professional with
continued revenue growth, exceeding budget goals,
and increasing operational efficiency for multimillion-dollar
organizations. Areas of Expertise:
| ||||||||||||
| Education | |
|
EASTERN MICHIGAN UNIVERSITY, Ypsalanti, MI |
2002 |
| M.S., Organizational Management | |
|
UNIVERSITY OF MICHIGAN, Ann Arbor, MI |
1997 |
| B.S., Entrepreneurial Management | |
| Professional Background | |
|
Mercy Healthcare, Detroit, MI |
1998 - Present |
| BUSINESS MANAGER | |
| Managed all aspects of review and
analysis for contracts. • Played a key role in ensuring compliance to government regulations. • Increased client retention levels by 35%. • Served as key liasion between the company and clients. | |
|
2001 - 2002 | |
| SENIOR QUALITY REVIEWER / AUDITOR | |
| •
Streamlined daily processes and significantly increased efficiency levels. • Increased customer satisfaction levels within highly saturated markets. | |
|
1998 - 2000 | |
| BENEFIT ACCESS COORDINATOR | |
| • Provided exceptional level of support relating to benefit information for indemnity and managed care clients. Led team initiatives on a daily basis. | |
|
Happy Hands Cleaning Service, Detroit, MI |
1992 - Present |
| OPERATIONS MANAGER | |
| •
Created innovative marketing initiatives, which resulted in
expanded customer base within a saturated market. • Played a key role in sales functions. • Handled financial management responsibilities. | |
| Training | |
| Business Leadership Seminar Series
Negotiation Skills | |
| Computer Skills | |
| Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, QuickBooks, Quicken | |
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