Sample Resume 2010

Maria G. Wang

4817 West Street

Grand Rapids, MI 49508

(616) 588-8688

PROFILE

Collections & Credit Manager

�       Excellent customer service skills with ability to collect with high success rate.

�       Proven ability to collect bad debt at higher than above average rate.

�       Strategic planner with the ability to improve productivity and motivate personnel.

�       Advanced computer proficiency in all Microsoft Office applications.

Areas of Expertise:

EXPERIENCE

RELIANCE ENERGY � Grand Rapids, MI

2001 to 2004

Collections Manager

Promoted to manager for a busy center with over one million accounts.

�       Improved efficiency through training program.

Credit Manager of Business Services

Participated on a team that formulated collections initiatives and practices during transition period.

�       Hired and managed over 100 employees.

�       Personally recruited trained employees from competitor.

�       Worked with VP to formulate collecion policies.

�       Brought down well below industry standard.

�       Implemented a QA program for monitoring collection agents.

SINGLE WIRELESS � Grand Rapids, MI

1992 to 2001

Manager of Collection Services

Coordinated all daily administration.

�       Grew area from 25 collectors to over 100 servicing 2000 accounts.

�       Implemented automated calling system.

�       Improved cash flow by 35%.

�       Completed under budget every month.

�       Lowered bad debt expense by several millions with fraud detection.

�       Decreased turnover by 50%.

Collection Services Supervisor

Managed $200 million in collections annually. Supervised 50 collection agents.

�       Beat collection goals by 120%.

�       Achieved record collection rates.

�       Served as computer system administrator.

CITIGROUP SERVICES, INC. � Grand Rapids, MI

1988 to 1991

Collection Supervisor � Indirect Automobile Division

Managed all collection activities for 25,000. Supervised 200 staff members.

�       Relocated to help company expansion.

�       Reduced average delinquency rate to 5%.

�       Lowered repossessions by 20%.

ADDITIONAL EXPERIENCE:

J.C. PENNY COMPANY, INC.

Collection Supervisor / New Accounts Manager / Authorization Supervisor

EDUCATION

UNIVERSITY OF GRAND RAPIDS � Grand Rapids, MI

1980

Bachelor of Science in Social Work

Training:

�       Critical Skills in Supervision

�       Collections

�       Focused Interviewing

�       Business Ethics

�       Project Manager

�      Credi Professional�s Training

�       Business Collections

�      Microsoft Project