| Computer Support Specialist | ||||||||
| • Dedicated IT customer support professional with ability to
manage multiple tasks tight deadlines. Able to troubleshoot and problem solve. • Use consultations with clients to resolve issues. Patient and diplomatic. Able to explain clearly.
| ||||||||
| Professional Experience | |
|
PARELLI TECHNOLGIES INC, Enigma, GA |
2000 - 2004 |
| Provided computer support for over 200 people on a monthly basis. | |
|
2002 - 2004 | |
| PROGRAM ANALYST/COMPUTER SUPPORT | |
| Networking & Systems • Saved company $40,000 in network savings. • Installed entire network system. Increased capacity by 45 workstations. Problem Solving • Resolved problems on workstations and hardware malfunctions. • Installed softare. Provide troubleshooting solutions. Training • Upgraded computers from Microsoft Office and trained end users. • Improved staff productivity by bringing training in-house. Analysis • Organized tracking system for government contracts. • Created reports and recommendations for system upgrades. | |
|
2000 - 2002 | |
| ADMINISTRATIVE SUPPORT/TRAINING COORDINATOR | |
| Results • Hired full time after a temporary assignment. Hiring • Interviewed and trained all personnel. Training • Selected to train new hires in governmental office procedures. • Taught continuing education classes on company software for all employees. Systems • Designed new filing system to facilitate compliance with government mandates. | |
|
MUSIC WORLD, Enigma, GA |
1997 - 1999 |
| MANAGER | |
| Supervised ten people. Responsible for store openings and closings. Ran promotions and handled customer disputes. | |
| Training Courses & Education | |
|
UNIVERSITY OF NORTH GEORGIA |
2000 |
| B.A., Political Science | |
| Supporting Microsoft NT Server
Enterprise Technologies • Networking Essentials • Supporting Microsoft Windows NT Core Technology • Internetworking MS TCP/IP Using Microsoft Windows • Administrative Microsoft Windows NT | |
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