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Sample Resume 2010 |
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ANDREW H. GILLIS 23 Alexander Drive Denton, TX 76201 (940) 312-2687 |
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Customer Service � Administration � Banking |
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Customer-focused and professional. Recognized by management for poise and discretion. Able to provide caring service and expert advice to customers. Willing to work long hours and go the "extra mile". |
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Professional strengths include: |
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Technology Snapshot |
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Microsoft Word, Excel, and Access, |
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Experience Highlights |
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� Cut complaint rates by 25% through streamlining processes. |
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� Serving up to 100 customers daily in a high-pressure bank environment. |
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� Recognized as a competent trouble-shooter. |
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� Recruited to administer a high-profile assignment worth over 20% of company's revenue. |
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� Produced accurate, multi-media budget presentations. |
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Employment Summary |
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HARKER BANK, Denton, TX |
2001�2003 |
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Customer Service Assistant |
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TECHNO ENGINEERING CONSULTANCY, Denton, TX |
1999�2000 |
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Project Secretary |
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JOBMENT CONSULTANTS, Denton, TX |
1999 |
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Receptionist/Secretary |
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Experience Chronicle |
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HARKER BANK, Denton, TX |
2001�2003 |
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Customer Service Assistant |
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Assisted in busy customer service division in charge of ATM card issuance, personal identification numbers, and checks. |
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In charge of overseeing help desk when supervisor was absent. |
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Key contributions: |
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� Awarded for improving processes and customer service ranking. |
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� Fixed flaws in communication forms with streamlined and improved designs. |
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� Led effort to make tracking and recording easier. |
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� Rewore a complex manual to simplify it for non-native English speakers. |
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� Increased communication between departments. |
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� Trained new hires. |
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� 100% accuracy rating for records. |
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� Served over 100 customers daily. |
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TECHNO ENGINEERING CONSULTANCY, Denton, TX |
1999�2000 |
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Project Secretary |
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Provided support to ten engineers. Records were technical and required perfect accuracy. |
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� Conducted formal training for secretaries. |
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� Successfully engineers site visits. |
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� Produced accurate budget presentations. |
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� Planned corporate meetings for clients and engineers. Took minutes and wrote agendas. |
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� Consistently purchased supplies under budget. |
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� Sole administrator for major project charged with all administrative support. |
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JOBMENT CONSULTANTS, DENTON, TX |
1999 |
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Receptionist/Secretary |
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Managed calls on a hectic and large switchboard. Conducted assesments of job seekers and kept records of all phone calls. |
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Education | Training |
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Certificate in Java Programming
Bachelor of Nutrition & Dietetics University of Texas, Dallas (1997) |
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© Resume Sample 2010. All Rights Reserved. |