Sample Resume 2010

Don K. Merritt 

413 Bluff Lane

Frederick, MD 21702

(301) 748-6598

INFORMATION TECHNOLOGY  �   OPERATIONS

Project Management ~ Process Improvement

�       An experienced leader with the demonstrated ability to lead process improvement and policy development. Able to eliminate inefficiencies and reduce costs. Project coordination and continuing improvement expertise.

�       Able to integrate applications across interrelated IT operations.

�       Strong troubleshooting and problem solving skills.

�       Excellent communication and ability to interact with cross-functional teams and deliver diagnostic solutions.

�       Define and recommend system enhancements.

�       Process auditing and quality assurance.

�       Skilled at writing technical documentation and gather data.

PROFESSIONAL EXPERIENCE

United Health Group � Frederick, MD

1998 � Present

DIRECTOR OF QUALITY ASSURANCE/IT DIRECTOR

DIRECTOR OF OPERATIONS

PROCESS IMPROVEMENT

�       Committed to improving productivity. Gathered data and research to improve baseline.

�       Recommended technology improvements for testing processes.

�       Recruited and trained personnel to lead processes.

LEADERSHIP

�       Provide leadership to a Quality Assurance team of 35 technicians.

�       Oversaw the management team for strategic operational projects.

�       Directed the team to lead outsourcing transition. Determind outsourcing needs.

�       Developed a Quality Assurance Focus Group to standardize procedures across the corporation.

QUALITY ASSURANCE

�       Manage entire project quality. Tested all applications during the lifecycle development process.

�       Select optimal tools to reduce defects and work effort.

�       Maintain highest standards for product quality and service.

�       Boosted quality assurance, and improved efficiencies and evaluate tools.

�       Led QA methodology for approved projects and methodology.

TEAM MANAGEMENT

�       Implemented direct-report format to manage teams.

�       Served as account manager to improve and enhance systems.

�       Managed budgets and personnel.

�       Developed a  training program for new hires which improved training by 45%.

United Healthcare � Frederick, MD 

1996 � 1998

PROJECT MANAGER

�       Directed conversins to improve accuracy and effectiveness.

John Henry Associates � Frederick, MD

1989 � 1996

SERVICE BUREAU MANAGER; PROJECT MANAGER, TRAINER CONVERSION DEPT. 

�       Directed an around the clock processing center for ten banks across five states.

�       Improved client relationships by renegotiating contracts.

�       Converted legacy system to new platform.

�       Trained clients in the use of new platform.

Previously employed as operations specialist.

EDUCATION / TRAINING

Recent workshops include:

Graduate, FrederickVocational Institute � Frederick, MD