Sample Resume 2010

 


Mary R. Burgess
3252 John Daniel Drive
Jefferson City, MO 65101
(572) 690-9780
 
 
 


 
Summary of Qualifications
 
Experienced professional with expertise in the Service and Hospitality.

Key skills include:
• Presentations • Passenger Interaction • Travel Coordination
• Safety Inspections • Quality Control • Training and Instruction
• Inventory Management
• Tour Direction • Problem Resolution

Certifications:
• CPR
• Food Safety
• Emergency Support
Professional Experience
 
Mississippi Cruises, Branson, MO
2000 - Present
Guest Services Director
• Assist passengers in boarding and pre-boarding functions. Checked baggage and coordinated with captain, decks, and catering.
• Greet 200+ passengers per day as they come aboard and socialize with them during the trip. Make presentations regarding river sites.
 
 
River Cruises, Branson, MO
1995 - 2000
Cruise Director
• Provided guided boat tours of the Mississippi River to ensure the comfort and enjoyment of guests.
• Designed advertising campaign to improve relationships with the Chamber of Commerce.
 
Randy's Car Rental, Branson, MO
1994 - 1995
Reservationist
• Helped upwards of 300 customers per day with car reservations and rental car returns. Awarded excellence in service award.
• Resolved customer disputes and handled maintenance issues.
Education & Training
 
University of Missouri

Bachelor of Arts, Business
Training Seminars in: Public Speaking and Customer Relations

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