Sample Resume 2010

Winford M. Smith 

4849 Woodridge Lane

Memphis, TN 38116

(901) 332-8611

SUMMARY

Seeking a position in inside sales/support where skilles in sales, client service and technology will be valued.

PROFILE

�       Expertise in all types of sales, inluding cross-selling and up-selling.

�       Proven ability to provide superb customer service.

�       Valuable technical proficiencies in hardware and software.

EXPERIENCE

Customer Service Representative: Franklin Bank, Memphis, TN

2001-2002

Resolved customer service disputes in bank's call-center.

�       Consistently ranked as most efficient employee.

�       Ensured customer retention by resolving complex account issues.

Customer Service Representative: Memphis First Bank, Memphis, TN

2000-2001

Helped customers select proper financial services.

�       Gained expertise in product information and sales skills.

�       Regularly beat sales quotas..

�       Improved sales by researching best product solutions for customers.

Customer Support Technician: Carney Technology, Memphis, TN

1997-1999

Helped customers resolve hardware and software problems via telephone consultations.

�       Used expertise in computers to troubleshoot and repair hardware configurations and software installations.

�       Ranked in top 2% of technicians for productivity.

EDUCATION

Bachelor of Arts: History, University of Memphis (2002). GPA: 3.8.

Member: Key Club

COMPUTER SKILLS

�       Hardware: A+ certified. Knowledge of all networking fundamentals.

�       Software: Microsoft Access, Excel, PowerPoint, and Word.

�       Operating Systems: Window XP and 7.