© Resume Sample 2010. All Rights Reserved.
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Sample Resume 2010 |
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Frank B. Harris 1915 Woodhill Avenue Westminister, MD 21157 (410) 840-7829 | |
| Summary | |||||||||
| IT Professional with expertise in information technology strategy, requirements analysis, and customer service. Key Strengths:
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| Professional Experience | |
Burton Associates, Westminister, MD | 2000 - Present |
| Consultant Associate | |
| Perform web development and instructional design for clients. • Developed a training call center across ten states. • Conducted intense training sessions for call center representatives and managers. • Created manuals for training sessions. | |
Westminister Solutions, Inc., Westminister, MD | 1999 - 2000 |
| Business Service Analyst | |
| Responsible for measuring and delivering data information to management in a monthly report. Analyzed call center statistics and server down time. | |
Westminister Solutions, Inc., Westminister, MD | 1997 - 1999 |
| Business Analyst | |
| Member of team responsible for managing financial resources and selling contracts for IT support services. Cultivated relationships with executives and regional managers to resolve escalated customer service resolutions which had pending legal action. Highest call volume representative each month of tenure. Resolved over 30 customer dispute issues each month. | |
| Education and Training | |
University of Maryland | 1992 |
| B.A., Educational Psychology | |
| Additional training: E-business Architecture, HTML fundamentals, Strategic project design, Task analysis workshop, and Instructional design workshop. | |
| Computer Skills | |
| • | Microsoft Windows NT/XP/7, Word, Excel, PowerPoint, and Access. |
| QSIC.org - Remmber A good Resume Is Vital To Getting The Perfect Job |
© Resume Sample 2010. All Rights Reserved. |