Sample Resume 2010

 Harold A. Deane

1534 Selah Way

Brattleboro, VT 05301

(802) 706-4340

IT MANAGER / SUPERVISOR � IT TEAM LEADER

IT professional with ability to deliver complex projects in a deadline- and task-driven environment. Able to provide effective solutions with new technologies to streamline operations.

EMPLOYMENT EXPERIENCE

PRT Technologies

2003�Present

IT Support Performance Manager/Supervisor

Led the company's movement into outsourced IT support. Revamped all internal processes and procedures prior to implementation of the outsourced IT support. Audited call-management protocols, staff operations, and other key performance indicators. Hired new staff and devised solutions for improving all communications.

DTR SOLUTIONS

1998�2002

Support Manager, Extended Resolution Center

Promoted to oversee daily operations, change management, and instill staff acceptance during a period of transition.

ITS TECHNOLOGY SERVICES

1997�1998

Senior Help Desk Support

Provided LAN/WAN support for domestic and international offices.

OTO SUPPORT SYSTEMS

1992�1997

Senior Technical Account Manager

Delivered technical support to corporations including universities, marketing firms, and design schools.

TECHNOLOGY SUMMARY

Expert knowledge of SD4 CRM, and QMaster ACD telephone system.