MANAGER

ADMINISTRATION � CUSTOMER SERVICE � BUSINESS DEVELOPMENT

Experienced leader with the ability to lead innovation and productivity improvements. Adept at consistently delivering excellent customer service and boosting revenues.

Professional strengths include:

� Relationship Management

� Project Management

� Cost Reduction Initiatives

� Business Needs Analysis

� Monitoring

� Productivity Improvements

� Revenue Growth

� Market Expansion

� Contract Negotiations

� Expenditure Controls

� Call Center Management

� Collateral Knowledge

� Team Leadership

� BusinessDevelopment

� Corporate Communications

� Strategic Planning

� Sales & Marketing

� Agency Management

EXPERIENCE NARRATIVE

OPTimum communications

1999�Present

Manager, Sales Initiatives Management

2002�Present

� Increased revenue by slashing network rollout delays by 50%

� Introduced mobile telephone fleet which won $15 million in bids.

� Cut carrier delays by 40%.

� Fast-tracked project to achieve full revenues within five months.

Telebusiness Manager

2000�2002

� Reversed deficits to a $15 million surplus in six months.

� Conducted comprehensive audit of telephone lines for a client and won a $25 million contract.

� Prospected new customers and won $2 million in new revenues.

EYRE PARTNERS

1993�1996

Retention Coordinator

1993�1996

� Automated monthly billing for small businesses and within two months most of the clients were using monthly payment plans instead of yearly lump-sum payments.

� Created innovational promotion campaign which increased sales to existing cusomers by 25%.

TECHNOLOGY SUMMARY

Microsoft Office �
� Netscape/IE � Adobe Acrobat

Sample Resume 2010

MANAGER

EXPERIENCE NARRATIVE

TECHNOLOGY SUMMARY