Sample Resume 2010

Alicia M. Ortiz

6109 Gorby Lane

Jackson, MS 39213

(601) 577-1994

OFFICE MANAGER / CUSTOMER SERVICE / PERSONNEL MANAGER

�       Known for excellent customer service skills. Conceived and implemented procedures and systems to increase workplace productivity.

�       Oversee daily office operations. Effective multitasker and team leader able to work unsupervised.

�       Highly-proficient in Windows and Macintosh platforms and Microsoft Office (Word, Excel, Mail, Works), WordPerfect.

PROFESSIONAL EXPERIENCE

Jackson City Hospital �Jackson, MS

2004 - present

MEDICAL TRANSCRIPTIONIST

�       High level of accuracy in transcribing dictation for doctors and therapists.

�       Sped transcript completion by request for urgent projects to meet needs of physician and surgery schedules.

�       Known for generating superior physician satisfaction. Increased efficiency and timeliness by creating ZIP files to deliver documents by email to identified destination.

Tole �N Trinkets � Jackson, MS

2003 � 2004

STORE CLERK

�       High level of courteous assistance in small store with purchase selections. Create attractive merchandise displays. Proven increase in sales from displays and marketing.

�       Strong organizational skills combined with creative solutions to increase sales and customer traffic.

�       Oversaw creation of a second stock room to accommodate increased volume of merchandise.

State of Ohio, Bureau of Workers� Compensation � Jackson, MS

1995 � 2000

CUSTOMER SERVICE SPECIALIST (CLAIMS REP)

�       Monitored and investigated workers� compensation disability and medical claims for compensatory issues to ensure compliance with guidelines.

�       Coordinated with other divisions (e.g., rehabilitation and medical reps) to resolve problematic issues. Completed reports and maintained detailed diary system of claim activity.

EDUCATION / TRAINING

Claims Skills Assessment Demonstration, State of MS Civil Service Exam

Claims Training, 3-week (off site) coursework

Word Processing Specialist & Clerk

B.S., Human Resources Management, 1993, Geneva College � Jackson, MS

Business Coursework:

Jackson City College � Jackson City, MS