Sample Resume 2010

Molly Masterson 

2245 Sunset Place

Mill Creek, WA 98215

(425) 625-1288

Personal Assistant � Office Manager

Highly skilled manager with a proven track record for building client relationships and employee loyalty.  Quick learner who enjoys a challenge.  Recognized for ability to multitask and manage employee performance. 

Key Credentials

Technology: Adobe Photoshop, Office XP Professional (Excel, PowerPoint, Word, etc...); PageMaker, email and internet. 

Business Experience

CENTER for HEALTH and WELLNESS, Mill Creek, WA

2003�Present

Personal Assistant to CEO

Position Summary: Responsible for office maintenance, travel arrangements, event planning and management, meeting minutes, and handling of complaints.

�    Revamped all office procedures to improve efficiency.

�    Organized a variety of functions including board luncheons and formal dinners, staff Christmas parties and other events as needed.  

�    Increased staff moral by improving working conditions. 

�    Increased customer satisfaction by resolving complaints quickly. 

YMCA of Seattle, WA

2002�2003

IS Support Assistant

Recognized expert at resolving software, hardware, and network issues throughout the organization. 

Responsible for training staff on a variety of computer programs as needed. 

OPTIMUM CABLE & WIRELESS, Bellevue, WA

1998�2001

Customer Service Representative

Skilled at resolving customer complaints.  Acknowledged for high levels of customer retention. 

PRIOR EXPERIENCE

�    Front Counter Clerk, Video Blast, 1995�1996

�    Volunteer: Youth Services of Seattle, 1993�1995

Education & Training

Bachelor of Arts

Psychology & Computer Systems

University of Washington, Bothell, WA

Additional Training:

 Time Management  � Customer Service � Medical Terminology