| Summary | ||||||||||
A hardworking, results-focused Program
Manager with advanced knowledge of information technology across industries. Combine successful team
building capabilities and excellent technical, communication,
presentation, and customer service skills.
| ||||||||||
| Achievements | |
| • Implemented and managed program to ensure customer and OEM
satisfaction. Tracked equipment and resources. • Recognized for excellent customer relationships. Cultivated customer relationships which increased revenues 85%. • Improved practices and procedures throughout manufacturing area to increase mean time between failures, system availability, and on-time shipments. | |
| Professional Experience | |
|
HANOVER MECHANICAL, Hanover, IL |
2000 - Present |
| NOVELLUS PROGRAM MANAGER | |
| Semiconductor services
group with 500 employees throughout the Europe and North America.
• Manage operations and manufacturing personnel. Hire, train and schedule operations and employees. • Developed strong customer relationships which increased service calls by 200%. • Established accounts with key suppliers to provide non-proprietary parts, which improved profit margin by 40%. • Implemented new response time policy which cut average response time by 25%. | |
|
HABIL, Hanover, IL |
1993 - 2000 |
| TECHNICAL SERVICE MANAGER | |
| Large organization which provides equipment leasing and financing services to venture capital backed
companies • Completely responsible for all manufacturing and remanufacturing operations. • Cross trained employees to work without supervision which reduced manufacturing cycle times by 25%. • Improved employee morale which reduced manufacturing time by 30%. | |
|
NOVARTIS CORPORATION, Hanover, IL |
1987 - 1993 |
| MANUFACTURING MANAGER | |
| Supplier of
manufacturing systems employing over 2000 people around the globe. • Responsible for 200 personnel and all manufacturing activities. • Developed incentive programs which reduced ineffeciencies and errors. • Achieved 100% on-time delivery rate. • Provided training on workmanship standards that met production and shipment goals. | |
| Education / Training | |
| Completed courses in: Conflict Management,Time Management,
Problem Solving/ Decision Making, Strategic Management, Project
Management, Concept I Operation and Maintenance,
Resource Management and
Financial Performance, and Clean Room Training. Proficient in - Microsoft Word, Excel, Visio, Microsoft Project, PowerPoint | |
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