| Profile | ||||||||
| IT Project Manager with two decades of experience leading teams of technical experts to analyze systems and processes and implement infrastructure improvements. Honed ability to develop solutions that improve efficiency of IT and business operations. | ||||||||
Expertise | ||||||||
| ||||||||
| Professional Experience | |
|
ELLSBURY SYSTEMS, Bedford, MA |
1999 - Present |
| Project Manager - IVR Replacement |
2003 - Present |
| • Complete projects on schedule and within budget. • Negotiate terms with vendors to replace existing IVR application. • Managme internal resources and project planning. | |
| Technical Consultant - Infrastructure Outsourcing Project |
2002 - Present |
| • Helped develop in-house systems to validate and collect data. • Coordinated hardware transitions. | |
|
Pride Payne Proof of Concept |
2001 - 2001 |
| Project Manager | |
| • Panned and managed infrastructure
improvement. • Cultivated and maintained successful client relationships with key accounts. • Achieved all project objectives ahead of schedule. | |
|
USII Division |
2001 - 2001 |
| Service Manager | |
| • Led communcations between customer service and production divisions. • Responsible for managing key account. • Led continual efforts to improve efficiencies using IT solutions. | |
|
Infrastructure for ASC Project |
1999 - 2001 |
| Project Manager | |
| • Led team to develop project throughout project life cycle. • Recommended infrastructure changes which were adopted by management. | |
|
NATIONAL RESEARCH BOARD, Bedford, MA |
1993 - 1996 |
| Manager |
1994 - 1995 |
| • Supported upgrade project for software transition. | |
| Testing & Implementation Coordinator |
1993 - 1994 |
| • Engineered and tested implementation for project to develop mainframes. | |
|
MA ASSISTANCE CENTER LTD, Bedford, MA |
1992 - 1993 |
| Business Analyst/Team Leader | |
|
MERKLEY INTERNATIONAL LTD, Bedford, MA |
1983 - 1992 |
| Business Analyst | |
|
IMPERIAL PLC, Bedford, MA |
1976 - 1983 |
| Principal Analyst Programmer/Senior Analyst Programmer | |
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