Sample Resume 2010

Bonnie J. Glover  

3286 Twin House Lane

Walker, MO 64790

(417) 465-9270

MARKETING ~ RETAIL OPERATIONS

Sales ~  Customer Service ~ Management

�       Highly organized with customer-focus.

�       Able to lead team members to productivity and efficiency.

�       Able to work without supervision and prioritize tasks effectively.

�       Superb communication and interpersonal skills. Diplomatic and empathetic listener.

�       Computer proficient in all Microsoft Office applications and retail management software.

�       Expert knowledge of:

PROFESSIONAL EMPLOYMENT

Waterford USA, Inc. � Walker, MO

1996 � Present

Manager

Lead 25 sales associates to meet corporate sales objectives.

�       Accountable for profit and loss activities. Regularly beat sales quotas and lower costs.

�       Utilized market research to target marketing.

�       Train associates to provide superb customer service. Customer service ratings improved by 75%.

�       Prepare accurate, monthly, financial reporting.

�       Created unique promotional materials which improved holiday sales by 55% above average.

McKenny Square � Walker, MO

1990 � 1996

Manager

PROFESSIONAL ASSOCIATION

American Marketing Association, Member

EDUCATION / CONTINUING EDUCATION

Numerous workshops/seminars include:

Teaching Customer Service  �  How to Motivate

B.A., Business Administration

Major: Business Management and Marketing

Missouri State University