Sample Resume 2010

Henry J. James

2596 Quarry Drive

Dothan, AL 36301

(334) 815-5170

Executive-Level Management Professional

TELECOMMUNICATIONS � INFORMATION TECHNOLOGY � NETWORK PLANNING

Driven professional with expertise in telecommunications and IT management. 

SPECIALIZED SKILLS

Operations Support Systems:  NMA, MARCH, SCCS, WFA, and UNIX

Telecom Switch Technologies:  NORTEL, SIEMENS (EWSD), and 5ESS

Training Networks:  Token Ring and Novell

Network Environments:  T-Carrier, ATM, LAN/WAN, and NOC/SCC

Protocols:  SNA, SDLC, IPX/SPX, and X.25

Internet:  HTML

Software:  Microsoft Word, Excel, Project, and Power Point

CAREER ACCOMPLISHMENTS

�    Improved company revenues by $400 million per month through increased processing efficiency.

�    Streamlined all processes and procedures in engineering and facilities for company.

�    Designed standardized processes for all operations.

PROFESSIONAL EXPERIENCE

Senior Manager-Telecom Group Systems, United States Communications

1999-present

Program Manager GTE/Bell Atlantic IT Merger

�    Spearhead and lead improved communication processes.

�    Develop and implement strategic plans to consolidate timelines and competing commitments.

�    Ensure compliance with FCC regulations.

Event Pre-Processor/Strategic Billing

�    Supervised 45 personnel including analysts and office staff.

�    Improved relations between clients and development personnel.

Senior Staff Member, Communication Solutions, Dothan, AL          

1997-1999

Telecommunications Maintenance Network Solutions

�    Created innovative solutions for clients.

�    Led development to improve for telecommunications service platforms.

First Office Application

�    Consulted customers regarding hardware and software needs.

Communications Specialist, Manager/System Administrator

Ameritech

1976-1997

�    Wrote standardized procedures and testing requirements.

�    Configured complex telecommunications systems.

�    Repaired software and hardware compoments.

EDUCATION

Bachelor of Science in Computer Science, Trinitas College

TRAINING

Management and Organizational Behavior

Corporate Human Resources