Sample Resume - Travel Customer Service

Sample Resume 2010


Juan L. Collin 3275 Pearl Street Sacramento, CA 95814 (916) 301-2186

Profile

Experienced professionl with excellent customer service and sales skills. • Comfortable in pressure situations. • Able to deal with difficult customer diplomatically. • Able to meet deadlines and work with changing goals. • Dedicated and hardworking. • Work with diverse populations to build trust. Significant Accomplishments: • Saved company $35,000+ in dispute resolution. • Awarded Employee of the Year. • Started travel agency from ground up.

Career Accomplishments

CUSTOMER SERVICE: • Arranged travel for individuals and groups. 100% customer satisfaction rating. SALES and MARKETING: • Developed innovative marketing campaign to increase revenue y 46%. Made over $10,000 in bookings each week. • Worked well with business leaders to earn referrals. BUSINESS MANAGEMENT: • Analyzed business conditions to respond to changing market. • Handled all daily operations including taxes and billing.

Professional Experience

Gold Travel, Sacramento, CA	1999 - Present
Vacation Planning Support Specialist


Howard Corporate Consulting Group, Davis, CA	1998 - 1999
Billing/Collections


Rocklin Travel, Sacramento, CA	1997 - 1998
Travel Consultant


Cielo Travel, Sacramento, CA	1990 - 1997
Owner


Genius Travel, Sacramento, CA	1982 - 1990
Manager


Crowne Travel, Sacramento, CA	1979 - 1982
Marketing Manager


Sax Travel, Sacramento, CA	1978 - 1979
Travel Agent

Education/Skills

Regional Travel School, Sacramento, CA

Mex-Am Destinations, Sacramento, CA

Jasper Business School, Sacramento, CA
Various continuing education courses

Affiliations

Member, Travel Agents of America Treasurer, Chamber of Commerce

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Sample Resume 2010